Frequently Asked Questions
Where can I find a TriStar firearm?
TriStar does not sell dealer direct. We sell
to distributors (who then sell to dealers) and mass
merchants only. Please visit our Distributor/Dealer
page for more information on where to find TriStar
products.
How long is my TriStar under warranty for?
TriStar’s Five Year Warranty is specific to the
function and operation of the guns offered under
the TriStar Sporting Arms license. This warranty
extends to long guns only, and specifically to the
function and operation. All wood is under warranty
for 1 year as it is a natural product. Hand guns
and rifles are under warranty for 1 year. Warranty
includes; parts, labor, and return shipping, owner
is responsible for shipping firearm to TriStar.
The warranty does not extend to obvious abuse or
misuse of the firearm or if the firearm is used
for any purpose other than hunting, competition,
or sporting situations. The Five Year Warranty is
only offered to original owner and does not apply
to used guns. Warranty is also void if any work
is performed on the gun by anyone other than a TriStar
gunsmith.
How do I tell the difference between all my
choke tubes?
Your TriStar Shotgun should come with either
a set of three or five choke tubes depending on
which model you purchased. There are notches on
the top of each tube (the part opposite the threads).
Notches indicate the choke tube size.
ONE NOTCH = FULL
TWO = IMPROVED MODIFIED
THREE = MODIFIED
FOUR = IMPROVED CYCLINDER
FIVE = CYCLINDER (AKA: SKEET)
What choke should I use if I am shooting steel?
We do not recommend shooting steel through anything
tighter than a modified choke. Steel is much harder
than lead and does not deform when passing through
the choking system. Therefore, when shooting steel
through a modified choke, the pattern is equivalent
to that of lead shot through a full choke. In principle,
when using normal size steel (not F, T, BB or BBB);
you should use one more open choke size than you
would use with lead. T, F, BB, and BBB should not
be used with any choke tighter than Improved Cylinder.
What kind of choke tubes does my TriStar shotgun
use?
All TriStar Shotguns use the Beretta®/Benelli®
Style choke tubes. You can purchase extra choke
tubes through our service department by calling
(816) 421-1400
What do I do if my TriStar is malfunctioning
and I need to send it in for repair?
We apologize for any inconvenience and vow to
repair your gun as fast as possible. The first thing
you should do is make sure the gun is unloaded.
It is extremely dangerous and illegal to ship loaded
firearms. Next, you will need to ship the gun to
TriStar so we can have our in-house gunsmith examine
and fix the problem. Package the firearm in a safe
manner as to not cause damage during shipping. Please
do not ship the firearm solely in its original box
as we are not responsible for damages that may occur
in transit. Also include a letter that has your
name, phone #, and a return address. On this letter
you will need to indicate the problem as best you
can (i.e.: The gun is not cycling or it is misfiring).
The more specific you can be the faster we can address
the problem and get your firearm back to you. Include
details about what ammunition you were using, how
often the problem occurs, etc.?
Where do I ship my TriStar Firearm if it needs
to be repaired?
TriStar Sporting Arms
Attn: Repair
1816 Linn St.
North Kansas City, MO 64116
What might cause my TriStar Shotgun to have
cycling issues?
There are many reasons why a gun might have trouble
cycling shells. First, make sure you have thoroughly
cleaned your shotgun. Use good synthetic gun oil
to clean and avoid using compounds such as WD-40,
as this congeals and causes more harm than good.
Second, make sure that your O-ring is in the correct
place (see manual or call TriStar Customer Service).
Third, a shotgun has many moving parts, when it
is new it can be tight, sometimes just running a
few heavy rounds though it will loosen it up and
work out the problem. Fourth, not all ammo is created
equal. There are a few light target loads on the
market that do not function very well in any semi-automatic
(some of these loads will say this directly on the
box of shells).
Where was my TriStar gun manufactured?
Pumps, Semi-Automatics & Over/Unders are manufactured
in Turkey.
The Brittany Classic Side by Side is manufactured
in Spain.
The 1874 Sharps Rifle is manufactured in Italy.
All Fabarm products are manufactured in Italy.
How do I get a Creedmore Sight for my 1874 Sharps
Rifle?
The Creedmore Sight set can be purchased through
TriStar Sporting Arms. Call (816) 421-1400 to speak
with the Service Department.
Is TriStar importing Fabarm?
Yes, in 2008 TriStar Sporting Arms became the
sole U.S. importer of the Italian made shotguns.
Can I order direct from TriStar?
No, TriStar sells to firearm distributors who
then sell to dealers. Have your local dealer call
for availability. Fabarm products may be ordered
direct from TriStar by the dealer.
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